Setup for Remote Support

This short guide explains how to set up your computer for the Logemas support team to provide remote support. Logemas uses TeamViewer to provide remote access support to our customers. (Please note that remote support requires internet access)

To download and install TeamViewer follow these simple steps:

  1. TeamViewer can be downloaded here.
  2. Click on the “Download TeamViewer” button.
  3. Once downloaded, run the “TeamViewer_Setup.exe” file and follow the prompts.

We will organise with you for a suitable time to provide remote support. To connect to your computer we will require your ID and password so please have these ready for when we start our remote support session. These details can be found here:

Have questions about your Vicon systems? We have a page dedicated to Vicon Solutions that might be helpful.

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